Which practice best sustains open communication and team morale?

• A. Withhold information to avoid confusion.
• B. Involve team in decisions and provide growth opportunities.
• C. Limit feedback to managers.
• D. Focus only on numeric targets.

Answer: (B)

The main idea being tested is that open communication and team morale flourish when leaders actively involve the team in decisions and offer growth opportunities. When people are invited to contribute to decisions, they feel heard, respected, and invested in the outcomes, which builds trust and ownership. Providing growth opportunities signals that the organization values their development, boosting motivation, engagement, and long-term commitment. Together, these practices create a two-way flow of information and support, making the team more cohesive, proactive, and capable of solving problems.

Consider why the other options don’t sustain open communication and morale: withholding information breeds secrecy and mistrust, which kills open dialogue. Limiting feedback to managers blocks the necessary two-way exchange that helps people grow and feel heard. Focusing only on numeric targets can neglect people and their development, leading to disengagement and a drop in morale.