When documenting performance issues, which approach is appropriate?

• A. Document only when convenient.
• B. Post on social media.
• C. Use objective, behavior-based observations, dates, and impact; follow policy.
• D. Record subjective impressions only.

Answer: (C)

Documenting performance issues effectively hinges on objective, behavior-based observations tied to policy. When you record what happened, you focus on specific actions or behaviors, note when it occurred, how often it happened, who was involved, and the concrete impact on work or mission. Linking these observations to the relevant standard or policy creates a clear, verifiable basis for any counseling, corrective action, or improvement plan, and it helps protect fairness and consistency across reviews. This approach reduces bias and ambiguity, since you’re describing observable facts rather than opinions. In contrast, noting issues only when convenient, posting screenshots or comments on social media, or recording subjective impressions lacks the precision, accountability, and privacy controls needed for legitimate performance records.