What technique did SSgt Richardson use to help SrA Wilson solve her problem?

• A. Coaching
• B. Direct instruction
• C. Delegation
• D. Micromanagement

Answer: (A)

Coaching focuses on guiding a subordinate to solve the problem by drawing out their thinking, not by just giving them the answer. It involves active listening, asking open-ended questions, clarifying the goal, exploring possible options, and offering support or resources as needed. When SSgt Richardson helps SrA Wilson work through the issue this way, he’s helping her develop the skills to analyze problems and decide on a plan rather than just telling her exactly what to do.

That approach builds confidence and independence, which is why it stands apart from direct instruction, where the supervisor would provide the specific steps to follow; delegation, which shifts responsibility to the subordinate but may not involve guiding the problem-solving process; and micromanagement, which overly controls every action and stifles learning.