What is the correct sequence for conducting a coaching session?

• A. Identify goal, observe performance, provide feedback, develop action plan, follow up
• B. Observe performance, identify goal, provide feedback, follow up, develop action plan
• C. Identify goal, observe performance, provide feedback, develop action plan, follow up
• D. Identify goal, observe performance, develop action plan, provide feedback, follow up

Answer: (C)

Starting with a clearly defined goal sets the direction for the coaching session and clarifies what success looks like for the coachee. Once the goal is in place, observe the current performance to gather concrete evidence about how things are actually working. This evidence becomes the basis for feedback that is specific, objective, and tied to real behaviors and outcomes rather than guesses. After the feedback is delivered, you and the coachee develop an action plan that specifies concrete steps, required resources, and realistic timelines to close the gaps identified. Finally, follow up to review progress, adjust the plan as needed, and maintain accountability. This order ensures feedback directly informs what needs to change and the plan to achieve it, with ongoing follow-up reinforcing momentum.