In Lewin's change model, which phase involves explaining why the old system is inadequate and how the new system will help?

• A. Moving
• B. Refreezing
• C. Unfreezing
• D. Stabilizing

Answer: (C)

Unfreezing is the stage where you prepare people to accept change by showing why the current system isn’t meeting needs and how the new system will address those gaps. It’s about creating awareness of problems, building a sense of urgency, and outlining the benefits of the change so that individuals are motivated to move away from the old way. This groundwork makes the upcoming transition smoother and reduces resistance, paving the way for implementing the new system during the moving phase and then anchoring it in the organization during the final phase. The term Stabilizing isn’t one of Lewin’s formal phases, and the actual implementation happens in the moving stage, with the changes then being solidified in refreezing.