In a scenario where a SrA reports negative opinions about a change to the NCOIC, this illustrates which change-management aspect?

• A. Structure
• B. Process
• C. Attitude
• D. Leadership

Answer: (C)

The situation centers on a person’s reaction to a change. When a SrA voices negative opinions about the change to the NCOIC, it reveals an attitude issue—how the individual feels, believes, and is willing to accept or resist the change. Change-management effectiveness hinges on addressing these mindsets, since attitudes shape how readily people adopt new ways.

This isn’t about the organizational structure or how the process is carried out, nor about the leader’s actions or direction. Those elements involve how the unit is set up, the steps used to implement the change, and how leaders guide and influence the team. The key factor here is the subordinate’s internal stance toward the change and how that stance is communicated.

To manage this well, supervisors would acknowledge concerns, provide clear rationale, and engage the SrA in dialogue to shift toward a more constructive attitude, facilitating smoother adoption.