Before sending a modern organizational communication, such as an organizational email, what should you do?

• A. Copy your supervisor on the message
• B. Keep it informal and casual
• C. Get approval from your chain of command before sending
• D. Send without delay

Answer: (C)

In organizational communication, the right practice is to obtain formal approval from your chain of command before sending the message. This step ensures the content is accurate, aligns with current policies, and is appropriate for release, reducing the risk of errors, misinterpretation, or unintended consequences. It also upholds accountability and keeps the organization consistent in its communications.

Draft the message, submit it to the appropriate approver, and incorporate any required edits before you send. Copying your supervisor on the message can be part of the process, but it doesn’t replace the need for formal sign-off. Keeping the tone informal or casual may be inappropriate for official communications, and sending without delay can bypass critical checks and lead to problems later.